If you have orders in Magento that contain bundled products, you will need to make a minor change to the connection url under My Online Store>Edit Store settings in T-Hub.
From the homepage of T-Hub, click on My Online Store. Then click on Edit Store.
Select one of the following parameter flags to add at the end of your web service url:
?bundle_flag=X
Examples. (replace www.mywebstore.com with your website url)
http://www.mywebstore.com/thubservice.php?bundle_flag=0
http://www.mywebstore.com/thubservice.php?bundle_flag=1
http://www.mywebstore.com/thubservice.php?bundle_flag=2
http://www.mywebstore.com/thubservice.php?bundle_flag=3
http://www.mywebstore.com/thubservice.php?bundle_flag=4
Flag values for bundle products
//0.One line for bundle products, Item Code as Parent Product SKU [Ex: AUSO111]
//1.One line for bundle products Item Code as Parent and sub Products SKU [Ex: AUSO111 - AU112 - AU113]
//2.Display parent with 0 price and quantity and then sub items,
//3.Display only sub products as Description
//4.Display only sub products as Sku
After you have made the change, try downloading orders from Magento.
If you need help with this, please login at www.support.atandra.com and submit a support ticket.